Refund Policy

1. How Payments Work on Raydiac

Raydiac operates a prepaid credit system for diagnostic centers. When you post a marketplace case, the case fee is reserved from your credit balance — not charged. The fee is only charged (released to the radiologist) when you accept the completed report.

This means you never pay for a report you have not accepted.

2. Credit Top-up Refunds

Prepaid credit added to your Raydiac account is non-refundable unless:

• Your account is closed and you have an unused credit balance, in which case we will refund the unused balance to the original payment method within 14 business days
• A technical error resulted in an incorrect charge, in which case contact [email protected] within 7 days

3. Case Fees — Reserved Amount

If a case you posted is:

• Not accepted by any radiologist within 24 hours (Routine), 2 hours (Urgent), or 30 minutes (STAT): The reserved amount is automatically returned to your credit balance and the case is marked as expired. You may repost at a higher fee or lower urgency tier.
• Accepted but the radiologist fails to submit within the deadline without notification: The reservation is released back to your credit balance. Raydiac will note the reliability failure on the radiologist's account.
• Withdrawn by you before a radiologist accepts it: The reserved amount is returned to your credit balance immediately.
• Withdrawn by you after a radiologist accepts but before report submission: The reserved amount is returned to your credit balance. Note that frequent case withdrawals after acceptance damage radiologist trust and may affect your ability to use the platform.

4. Accepted Reports — No Refunds

Once you accept a completed report, the payment is final and non-refundable. By accepting the report you confirm that you have reviewed it and are satisfied with it.

If you have a clinical query about the report before acceptance, use the 2-hour clarification window to raise it with the radiologist before pressing accept.

5. Disputed Reports

If you believe a submitted report is materially deficient and raise a dispute within the 2-hour clarification window, Raydiac will hold payment while the parties communicate. Raydiac may, at its discretion, mediate the dispute. Raydiac's decision on disputed cases is final.

Refunds for disputed reports are issued to your Raydiac credit balance, not to the original payment method.

6. GST

All marketplace transaction fees include applicable GST. GST-compliant invoices are auto-generated for each completed transaction. These are available for download from your center dashboard at any time.

7. Contact